Is there Uber in Tulum?

The short answer: No. Unfortunately, Uber is not available in Tulum.

You can use Uber to get from Cancun to Tulum though. Below you can find out why there is no Uber in Tulum, plus related tips and alternatives to Uber.

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Why is Uber not available in Tulum?

Because the taxi syndicate in Tulum (appropiately named what translates to ‘The Sharks’), does everything it can to prevent Uber drivers from operating in Tulum. So far, they succeeded. In the video above you can get an idea of how Mexican taxi drivers try to keep out Uber.

If you know what taxis roughly charge in Tulum and compare that to the average wage in Mexico, you’ll probably understand why they are eager to maintain the status quo.

Can you Uber from Cancun to Tulum?

Yes, you can use Uber to go from Cancun to Tulum. However, here are a few things to consider:

Safety: There have been instances of Uber drivers getting attacked by local taxi drivers who are against the arrival of Uber. In fact, even those who were not Uber drivers have been attacked (see video above). Personally, we have also felt unsafe once or twice during a disagreement about the fare (read: the taxi driver tried to increase the already high, agreed upon, fare at arrival).
Availability: While Uber operates in Cancun, its availability may vary, and you may find fewer drivers or longer wait times for a ride heading to Tulum, especially if you are at the Cancun Airport. Although Uber finally did arrive in Cancun, Uber drivers are still ‘disincentived’, which means that less drivers are available than otherwise would be the case.
Cost: While Uber in Cancun is not expensive per mile, the total cost of a ride to Tulum can add up due to the distance. From Cancun International Airport to Tulum is 74 miles (120 kilometers). And from Cancun city center to Tulum is even 81 miles (131 kilometers). So make sure you check the estimated fare on the Uber app before requesting a ride.

Can you Uber from Playa Del Carmen to Tulum?

No, there’s no Uber service in Playa Del Carmen either. This means that you won’t be able to request an Uber ridesharing service from Playa Del Carmen to Tulum.

Alternatives: Getting to Tulum without Uber

Although there are no Ubers in Tulum, there are several other ways to travel along the Riviera Maya coastline. We made an entire article on the best ways to get from Cancun to Tulum, but here is the short version:

Taxis: You can easily find taxis in Playa del Carmen, Cancun, and Tulum. Make sure to agree on the fare with the driver before starting your journey. Expect to pay around $180 (3000 pesos) from Cancun and ~$80 (1400 pesos) from Playa Del Carmen to Tulum. Note that taxis in Tulum are generally more expensive than in Cancun and Playa del Carmen, so you might have to pay more on the way back.
Private shuttle: Private transfers are a convenient and luxurious way to get around, offering personalized and stress-free travel. The cost of a private shuttle depends on the size and type of car but is generally cheaper than a taxi.
Colectivos: Colectivos are shared vans that operate along popular routes in the Riviera Maya. They are a budget-friendly option and can be found at designated pickup points.
ADO Bus: The ADO bus is another budget-friendly option, providing comfortable transportation between Cancun and Tulum, crossing through Playa del Carmen. Check the bus schedule in advance for departure times. The ADO Bus Terminal in Tulum will be your bus stop.
Renting a car: If you prefer flexibility and independence, you can rent a car for the journey. There are many options available in both Cancun (also at the airport) and Playa Del Carmen.

We have used all of the above. That said, the best option depends on your budget, personal preference, and the number of people you are traveling with.

Alternatives: Getting around in Tulum without Uber

We created a separate article on how to best get around in Tulum. Here are a few decent options:

Taxis: Taxis are readily available in Tulum. You can easily flag one down or find them at designated taxi stands. Be sure to agree on the fare with the driver before starting your journey, as taxis in Tulum do not use meters and are known for trying to squeeze the most they can out of tourists.
Private Driver: Hiring a private driver in Tulum is a convenient and secure alternative to taxis. With a private driver, you avoid the hassle of finding a taxi, negotiating fares, and potential overcharges, ensuring a positive experience. This option also adds a layer of safety and reliability, as you’ll have a trusted driver familiar with the area.
Bicycles: Tulum is known for its bicycle-friendly environment. Many hotels and rental shops offer bicycles for exploring the town and nearby attractions. It’s a great way to enjoy the relaxed pace of Tulum. You can also rent electric bikes in Tulum.
Walking: Tulum’s town center and beach areas are pedestrian-friendly. You can walk to many restaurants, shops, and beachfront destinations. Just be prepared for warm and sunny weather, especially during the day. Walking is not a realistic way to travel anywhere within Tulum. Especially the beach and downtown are quite far apart.
Scooters: This option is perfect for avoiding traffic jams, easily finding parking spots, and experiencing a nice breeze to counter the tropical heat. Scooters allow you to get anywhere around Tulum in a comfortable and timely manner.

Conclusion

Uber is not yet available in Tulum, Mexico. And while you can use Uber to travel from Cancun to Tulum, make sure you consider the cost as it can be quite expensive.

Fortunately, although Uber isn’t on the Tulum scene, there are decent alternatives.

Enjoy your Tulum adventure!